1. Introduction

Rayan Solar Service is an independent solar water heater service provider offering installation, repair, maintenance, and tube replacement services in Bengaluru and surrounding areas.

By accessing our website or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

When you contact us through our website, phone, WhatsApp, or enquiry forms, we may collect:

• Full Name
• Mobile Number
• Email Address
• Service Address
• Location Details
• Service Requirements
• Communication Preferences

Non-Personal Information

We may automatically collect certain information such as:

• IP Address
• Browser Type
• Device Information
• Pages Visited
• Website Usage Data
• Referral Sources

This information helps us improve website performance and user experience.

3. How We Use Your Information

We use the information collected for the following purposes:

• To respond to service enquiries
• To schedule service appointments
• To provide repair, installation, and maintenance services
• To communicate service updates
• To improve customer support
• To improve website functionality
• To send service-related notifications
• To comply with legal obligations
• To prevent fraud and unauthorized activities

We only collect information necessary for providing our services effectively.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience.

Cookies help us:

• Understand website traffic
• Improve website functionality
• Remember user preferences
• Analyze visitor behavior

You can choose to disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

5. Google Analytics and Advertising

Our website may use services such as:

• Google Analytics
• Google Ads
• Google Tag Manager
• Google Remarketing

These services may collect information about website interactions to help us improve marketing effectiveness and user experience.

Google may use cookies and other tracking technologies according to its own privacy policies.

Users can manage advertising preferences through their Google account settings.

6. Information Sharing and Disclosure

We respect your privacy and do not sell, rent, or trade your personal information to third parties.

We may share information only in the following situations:

• With service technicians assigned to your request
• With trusted service partners assisting in service delivery
• When required by law or legal authorities
• To protect our legal rights and business interests
• To prevent fraud, abuse, or security threats

All information shared is limited to what is necessary for service delivery.

7. Data Security

We implement reasonable security measures to protect your personal information from:

• Unauthorized access
• Disclosure
• Alteration
• Misuse
• Loss

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed as 100% secure.

8. Data Retention

We retain personal information only for as long as necessary to:

• Provide services
• Fulfill legal obligations
• Resolve disputes
• Maintain business records

When information is no longer required, it is securely deleted or anonymized.

9. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or policies of external websites. We encourage users to review the privacy policies of any third-party websites they visit.

10. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent where applicable
• Request information about how your data is used

To exercise any of these rights, please contact us using the details provided below.

11. Children's Privacy

Our services are intended for adults and property owners.

We do not knowingly collect personal information from children under the age of 18. If we become aware that information from a minor has been collected, we will take appropriate steps to remove it.

12. WhatsApp and Phone Communication

When you contact us via phone call, SMS, or WhatsApp:

• Your mobile number may be stored for service communication.
• We may use your contact information to respond to enquiries.
• We do not share your contact details with unauthorized third parties.

Communication records may be retained for customer support and service quality purposes.

13. Changes to This Privacy Policy

Rayan Solar Service reserves the right to update or modify this Privacy Policy at any time.
Any changes will be posted on this page with an updated effective date.
We encourage users to review this page periodically.